SF junk removal
questions, answered.

How does pricing work?

Flat, photo-quoted. Send a photo and we price every item up front from real SF market data — e.g. sofa $126, queen mattress $103, refrigerator $164. Big jobs are priced by the truck: $241 (1/4) to $732 (full 16-yard truck). $100 minimum. The price you see is the price you pay.

Is there a hill or stair surcharge?

No. Steep-hill truck staging and no-elevator Victorian stairs are normal in SF and are folded into the flat quote — no hill surcharge, no per-flight fee, even from the top floor.

Can you do same-day pickup?

Often yes, when a slot is open. Send a photo and we'll quote the soonest window across the City and County of San Francisco.

Do you handle COIs for SoMa and downtown towers?

Yes. High-rises require a Certificate of Insurance naming the association and a reserved freight elevator. We issue the COI and book the elevator and dock window — included in the flat price. Our coverage: General Liability $1M per occurrence · $2M aggregate; Umbrella/Excess $2M · $5M; Workers’ Compensation $1M each accident. Your building is added as additional insured, coverage is primary and non-contributory, and a waiver of subrogation applies.

Isn't junk pickup free with Recology?

Recology only covers a couple of free bulky items a year, scheduled out, with strict rules. For anything beyond that — multiple items, furniture, a whole cleanout, or same-day — we're who you call.

What do you take?

Furniture, mattresses, appliances, electronics, exercise equipment, construction/renovation debris, garage and full-home or apartment cleanouts. We can't take hazardous materials (paint, chemicals, propane) — ask us and we'll point you the right way.

Which areas do you serve?

All of the City and County of San Francisco — the Mission, Castro, Noe Valley, the Sunset and Richmond, SoMa, Pacific Heights, Bernal Heights, Bayview and more.

How do I pay?

Securely online by card at checkout (powered by Stripe). Paying up front reserves your crew and locks your price — no haggling or awkward payment at the door.

Are there hidden fees for stairs, hills or disposal?

No. A Victorian's narrow staircase, a long carry from a block where the truck can't double-park, the tip fee at the transfer station — all inside the flat quote. No per-flight charge, no fuel surcharge. Only materially more than the photos showed changes the number, and you approve that first.

Do I need to get it down to the sidewalk?

No. Carrying it down from a third-floor flat or up from a garage-level storage room is the job. Leave it where it is — those staircases are exactly why people call.

Is my quote fixed once photos are in?

Yes for what's in frame. If the basement storage turns out to hold more than the photo showed, the crew re-prices from the same published list and waits for your OK before loading.

What's included in the price?

Labor, the carry-out, loading, the drive and the disposal or recycling fee, plus a certificate of insurance for your building at no charge. The quoted number is what gets charged.

Do you donate or recycle?

Where something is genuinely reusable it goes to a local reuse outlet, and metal, appliances and electronics are separated for recycling. Plenty of what comes out of a move-out is past saving, and we'd rather say that than imply a donation receipt.

Are you insured, and for how much?

General Liability $1M per occurrence and $2M aggregate, an Umbrella/Excess layer of $2M and $5M aggregate, and Workers' Compensation on the crews. SoMa and Financial District management offices get the certificate the same day they ask.

Do I need to be home?

Not if the crew can reach the load — a garage code, an unlocked gate, a marked pile in the driveway. Photos of the cleared space come through when the truck pulls off.

What won't you take?

Paint, solvents, pressurized propane, asbestos and medical waste have their own disposal routes, and those are the ones the transfer station turns away. Ask and we'll point you at the right drop-off.